Recruiter

TUI Specialist & Activity

Salary

From £35,000 to £35,000 per year

Location

Crawley

Job term

Permanent

Job hours

Full time

Tealeaf Specialist- Crawley/ Surbiton

Based in Crawley/ Surbiton
The Senior Web Analyst/Tealeaf Specialist will manage the Tealeaf system across all the SHG’s websites, ensuring that Tealeaf is being used to its full potential. You will use the software to understand customer behaviour on the websites and help to identify areas where improvements in the online experience can be made as well as working closely with the Conversion Specialist and Web Analysts to identify and quantify opportunities for website testing and enhancements.
The web channel is a strategically critical route to market and the Web Sales & Operations teams within each location both play a central role as a driver of business success. 
What You'll Be Doing
• Be the business owner and technical expert for Tealeaf
• Create and maintain events, dashboards, reports and alerts based on business requirements
• Work with Tealeaf and relevant stakeholders to implement product updates and software patches
• Identify, analyse and quantify errors and issues found through Tealeaf
• Document business and system requirements
• Support the team and wider business with training and support as necessary
• Undertake website behaviour and customer experience analysis using Tealeaf
What We're Looking For
• Ideally 2+ years experience using Tealeaf
• 3+years working with standard clickstream analysis tools: Omniture (desirable), Google Analytics, WebTrends, CoreMetrics etc.
• Knowledge of HTML and JavaScript
• Experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research.
• Excellent communication skills and ability to interact with all levels of management, end users and technical resources.
• Exposure to project management skills, business process redesign principles, tools and techniques a plus.
• Self starter with passion for e-commerce
• Fully reliable with high attention to detail
• Highly numerate and commercially aware
• Bachelor’s degree desirable
What We Can Offer
• Competitive salary 
• Holiday entitlement of 25 days increasing with service to 28 days 
• Holiday concession purchase 
• Affinity reward scheme – online discounts on products & services 
• Late seat and accommodation offers 
• Childcare vouchers 
• Cycle to work scheme 
• In-flight discount of 20% 
• Foreign exchange discount at TUI retail outlets
• Contributory Pension scheme
• Career progression opportunities

Recruiter

TUI Graduate

Salary

Competitive

Location

Kingston upon Thames

Job term

Permanent

Job hours

Full time

At A Glance
 
Based in Kingston
 
The purpose of this role is to:
- Deliver robust, reliable, well optimised high converting sites
- Use technology to ensure smooth customer journey
- Own system integration to ensure all platforms communicate effectively
- Ensures all work adheres to coding standards, is well documented and all changes are tracked
- Work as the in-house Drupal champion for the University Plus business cluster
- Explain technical issues clearly to non-technical colleagues
 
What You'll Be Doing
- Development and build of new websites and portals using the Drupal CMS
- Work with Design resource to deliver highly optimised sites that convert visitors to leads/bookers
- Own front end development projects and support Design resource
- Own all back end development including system integration through Web Services and XML
- Support, maintain and administer all existing websites, online accounts and booking system
- Work closely with the Ecommerce Manager/Head of Ecommerce to ensure web developments are delivered effectively and within timescales and budgets
- Deliver website optimisation projects through testing tools
- Extend and add functionality to the sites through new development and plug ins
- Use Drupal 7 to deliver device responsive sites
- Monitor all sites to ensure high site speed and optimised performance
- Proactively assist in project planning phase to ensure plans are realistic and delivered on time
- Work with the Port Solent Web Development team to deliver larger scale Drupal web projects
- Maintain a strong understanding of the Drupal CMS to ensure we maximise the capability of the system
- Ensure appropriate testing is in place before and after changes are made
- Implement tracking and analytics on the websites to ensure user activity can be analysed and monitored
- Understand the importance of accessibility, search engine optimisation and usability in web development
- Monitor competitor and other websites and suggest initiatives accordingly
- Ensure all coding adheres to web standards
- Manage and use Linux, Apache and MySQL in conjunction with hosting suppliers
- Ensure all work is well documented
- Use revision control systems (GitHub) to ensure all work is tracked
 
What We're Looking For
- Proven experience of working within a similar development role
- Strong understanding and knowledge of the Drupal CMS
- Strong knowledge of HTML, CSS and programming within web environments.
- Extensive PHP and MySQL experience
- Keen to learn and use online research to further personal knowledge
- Good general IT knowledge
- Good communicator
- Confident and efficient at dealing with outside suppliers
- Proactive, motivated and a self-starter
- Lateral and analytical thinker
- Excellent attention to detail
- Good team player
 
The Individual
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Kingston