97 results
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Tui Head Office Hide jobs in this location
Programme Support Executive - Luton
Display job- Recruiter
- Tui Head Office
- Salary
- From £29,730 to £29,730 per year
- Location
- Luton
- Job term
- Permanent
- Job hours
- Full time
Programme Support Executive - Luton
To manage the TUI Group Operations Centre (GOC) relationship with TOM to ensure the provision of a high quality of flight planning, and adherence to the service level agreement. To be the key contact between TOM and NATS in order to generate fuel efficiencies for the business and input in to airspace strategy. To assist the Programme Delivery Manager in the day to day running of the airline including ensuring adequate provision of IT equipment and software, and deputise in his absence.
What You'll Be Doing
- To manage the TUI GOC relationship as a supplier for dispatch services, including writing and ensuring adherence to the service level agreement.
- To ensure route optimisation is monitored and delivered to the business, through customer feedback and NATS liaison.
- To manage fuel consumption through efficient flight planning processes in conjunction with TUI GOC.
- To be the supplier key contact for TUI GOC / CFMU / NATS.
- To respond to air safety reports for flight planning and ATC related issues.
- To manage requests for jump seat authorisation from TUI GOC and NATS.
- Internal navigation key contact.
- Support the B787 and Jeppesen flight planning integration.
- Analyse statistical data with regard to On Time Performance and fleet utilisation to drive improvements in liaison with Operational Planning.
- To represent Thomson Airways at the TUI Group Ops Working Group meetings.
- Manage the contract for provision of weather services for the Operations department.
- Produce rosters, manage leave and overtime for the Operations department.
- Collate operational costs for ground damage incidents for recovery company.
- Deputise for Programme Delivery Manager in his absence.
- Other as directed by Programme Delivery Manager.
What We're Looking For
- An understanding of a flight plan is essential.
- An understanding of Air Traffic Control procedures is essential.
- Previous experience within an airline operations environment.
- Good team player and interpersonal skills, this role requires a lot of inter departmental liaison and representing the company with external bodies.
- Attention to detail and accuracy essential.
Any additional relevant information:
Some travel will be involved to represent Thomson Airways at meetings; Candidates should bear this in mind for flexibility.
Closing Date - 27th May 2013
- Contact
- Head Office
- Posted
- Reference
- TUI2313
Applied
Applied
Your application for ‘Programme Support Executive - Luton’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from DMS (0) Hide jobs in this location
Junior Technical Support
Basic job- Recruiter
- DMS (0)
- Salary
- From £14,000 to £16,000 per year
- Location
- St. Edmundsbury
- Job term
- Permanent
- Job hours
- Full time
Junior Technical Support
Our client, a small but highly successful and established Software House, seeks a Junior Support Person in order to furnish telephone support to clients, maintain the support system (database), high level software testing, and maintenance of marketing and client training materials. You will be IT literate with good Microsoft Office skills.
- Contact
- Angelo Marin
- Posted
- Reference
- J5187
Applied
Your application for ‘Junior Technical Support’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Executive Facilities Hide jobs in this location
Call Centre Customer Support Graduate
Basic job- Recruiter
- Executive Facilities
- Salary
- From £10 to £12 per hour + Training Parking
- Location
- Maidenhead Riverside
- Job term
- Temporary
- Job hours
- Full time
The Company
Our client is a leading provider of business and financial software solutions for consumers, small businesses and accounting professionals.
The position
They are now seeking a Service and Support specialists to play a key role within the Global Business Division of this international company. You will be helping small business owners run their business via desktop, online and mobile solutions that save them time.
They are looking for enthusiastic candidates who are passionate about creating a uniquely positive customer experience. If you have a commitment to excellence, a desire to delight customers and want to be a member of a spirited team, read on!
Responsibilities
Solve customer queries regarding a new payment systems recently introduced. Ensure that their customers receive the highest levels of service and love using their products and services.
Ensure customers have the tools and knowledge they need to run their business.
Create knowledge content (articles) to document previously unknown solutions.
Monitor and manage social customer care on all company social sites
Learn and utilise specific software tools and problem solving strategies to solve customer issues and continuously improve their processes.
Qualifications
A high level of problem-solving skills and the ability to learn new software products.
Excellent communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
Intermediate computer skills including MS Office Suite.
Ability to manage multiple priorities within a fast paced environment.
Previous experience in customer service, accounting, financial services or call center experience is helpful
Degree or equivalent relevant experience a plus
Excellent short 2 month contract with possible permanent employment after that.
- Contact
- Jon Bolsover
- Posted
- Reference
- JBMD130524
Applied
Your application for ‘Call Centre Customer Support Graduate’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Hatstand Ltd Hide jobs in this location
Application Support Analyst - UNIX & SQL
Standard job- Recruiter
- Hatstand Ltd
- Salary
- From £30,000 to £42,000 per year
- Location
- London
- Job term
- Permanent
- Job hours
- Full time
Application Support - UNIX & SQL - Investment Banking - HGB 1585
A major investment bank is seeking a support analyst with a strong focus on ownership of issues and commitment to resolving them. You will be working in European Cash Execution supporting the Bank’s bespoke Direct Execution trading applications. You will be responsible for the production stability of these applications and contribute to the ongoing process improvement efforts of the team to increase system availability and supportability over time. The role covers first and second line support throughout European trading hours, and at times outside of these hours (on a roster basis) to support system upgrades and other incidents that may require resolution before the market opens.
You will come from a technical application support background. Your technical background will be based towards Unix/Linux and you will possess shell scripting skills as well as good experience with SQL. Experience with the FIX protocol is advantageous.
You will be a keen team player who is willing to learn new technologies and build a solid understanding of the business context of the applications. The successful candidate will have excellent verbal and written communication skills, and a proven track record of building successful working relationships with managers and peers at all levels of an organisation. You will also have a solid degree.
Hatstand, a niche Financial IT Consultancy runs a 2 year programme in conjunction with leading global investment banks. This scheme is aimed at recent graduates with 1-5 years of work experience.
Training on financial products and functional programming is provided where necessary during the course of the role.
- Contact
- Helen Highet
- Posted
- Reference
- HGB 1585
Applied
Your application for ‘Application Support Analyst - UNIX & SQL’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Ortolan Group Hide jobs in this location
Account Co-ordinator / Operational Support
Basic job- Recruiter
- Ortolan Group
- Salary
- From £16,000 to £18,000 per year
- Location
- The City
- Job term
- Permanent
- Job hours
- Full time
Account Co-ordinator / Operational Support
ICLP, London
£16,000 to £18,0000
This is an excellent opportunity for an experienced account co-ordinator to make a real impact with a market leading international business. It will suit a newly qualified Marketing Graduate or an administrator with experience gained in fast paced professional services, media or marketing environment.
Excellent opportunities for personal growth and development.
Our client, ICLP is recognised as a worldwide leader in loyalty marketing and customer relationship management. ICLP has worked with many global and local brands around the world in a wide range of industry sectors to create more loyal and profitable customer relationships. Their client experience includes InterContinental Hotels Group, Cathay Pacific, Samsung, DHL, Harrods and Cartier among others.
This position
• Provide day-to-day operational support for the team of Account Executives, Account Managers and Senior Account Managers.
• Production of member e-newsletter campaigns, testing, translation management and response metrics.
• Preparation of management data, reporting and budgets.
• Proof reading and checking all internal work, web and email communications to ensure these are accurate.
• Work with internal teams such as Data Operations, Technology and Creative on what needs to be done ensuring that this is communicated effectively and that requests/actions are followed up in a timely manner.
The Person
• Educated to at least A Level standard.
• Interest in marketing, loyalty marketing and knowledge of current trends.
• Basic understanding of mobile and social media with a strong interest in technology.
• Creative writing skills and a clear and confident communicator.
• Excellent attention to detail, organised, with the ability to prioritise and multi-task.
• Natural ability to work as part of a team.
• Analytical and data competent with solid research skills.
If you would like to be considered for this role, please send your CV to Chloe Barry at the Ortolan Group.
We will contact shortlisted applicants within five working days, if you do not hear from us you have not been successful on this occasion.
- Contact
- Chloe Barry
- Posted
- Reference
- COL/ACO/2604
Applied
Your application for ‘Account Co-ordinator / Operational Support’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Tui Head Office Hide jobs in this location
Product Centre Coordinator - Luton
Display job- Recruiter
- Tui Head Office
- Salary
- From £21,000 to £22,972 per year
- Location
- Luton
- Job term
- Permanent
- Job hours
- Full time
As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers.
What You'll Be Doing
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLA’s and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, ‘have you heard’ and weekly updates. E.g. “Know your stuff”
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g “Focus on Food”
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives – set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208’s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments.
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills – Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits.
Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.
- Contact
- Specialist & Activity
- Posted
- Reference
- TUI2291
Applied
Applied
Your application for ‘Product Centre Coordinator - Luton’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Tui Airline Hide jobs in this location
Product Centre Coordinator - Luton
Display job- Recruiter
- Tui Airline
- Salary
- From £21,000 to £22,972 per year
- Location
- Luton
- Job term
- Permanent
- Job hours
- Full time
Product Centre Coordinator - Luton
At A Glance
As part of the Product Centre team, the post holder is accountable for coordinating the day-to-day Cabin Crew, operational and stakeholder feedback to drive the continuous improvement of the current specification. Additionally the post holder will coordinate the communication between the Product Centre and the nominated service providers and suppliers.
What You'll Be Doing
- To ensure all cabin crew feedback is obtained and recorded so that trends and analysis can be effectively completed, by reading flight reports and visiting crew rooms to understand current issues
- Monitors the performance of service providers through the contracts, SLAs and on time initiatives. Feeding back to the appropriate business areas regularly
- To ensure all non-directorate departments receive feedback and provide the relevant responses to the agreed timescales
- Supporting the Regional Managers in Cabin Service Delivery, feeding back current issues and trends, and supporting developmental Cabin Crew project work when required
- To collate and record all performance data for the inflight operations and cleaning service providers to support the management of the service level agreements by trending the cabin crew flight reports
- To deliver operational communication to the cabin crew, including flight briefs, adhoc requirements, Safety and Crew Notices, have you heard and weekly updates. E.g. Know your stuff
- To support with representation of Cabin Services in Crisis situations and required operational communications
- To ensure safety, environmental and business risk management systems are embedded within the organisation
- Daily management & communication of commercial changes, supporting the weekly flying programme by identifying any anomalies and additional flights including sub-charters
- To manage the content and functionality of CCB/Livelink/Crew Portal system to support the crew community
- Support the development and communication of crew menu specifications through our Service Partners e.g Focus on Food
- To support implementation of Inflight Continuous Improvement processes
- Trials/Special Requests and Incentives set up, monitor and collate feedback with recommendations following a trial flight or period
- To support the Inflight Product and Continuous Improvement team with projects where directed
- To support the Inflight Retail team with managing the onBos system, including inputting targets, Product information, ullage and detained templates and creating C208s/Pos sort orders
- To monitor external feedback sights such as Trip Advisor and SkyTrax and feed back to relevant departments.
- To assist DTI Software and Inflight Commercial Manager with the IFE licencing and AVOD information for longhaul flying
What We're Looking For
- Strong verbal, written, presentation and analytical skills with key attention to detail.
- Strong IT skills Word/Excel essential
- Excellent communication skills
- Excellent organisation and planning skills
- Cabin crew flying experience advantageous
- Ability to obtain an airside I.D, 5 year referencing required. To assist with base visits.
Personal attributes:
- Self-motivated and self-managing
- Able to demonstrate initiative
- Good problem solver, able to present and deliver solutions
- Passionate about driving change that will benefit our customers and crew.
Hiring Manager - Victoria Graha
Job Division: Mainstream
Location: Wigmore House
- Contact
- Airline
- Posted
- Reference
- TUI2291
Applied
Applied
Your application for ‘Product Centre Coordinator - Luton’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Tui Head Office Hide jobs in this location
Commercial Finance Manager – Flight Operations
Display job- Recruiter
- Tui Head Office
- Salary
- From £50,000 to £55,000 per year
- Location
- Luton
- Job term
- Permanent
- Job hours
- Full time
Commercial Finance Manager – Flight Operations - Luton
To support the Head of Operational Finance in providing an effective finance business partnering service to the Director of Flight Operations and the senior Flight Operations management team. To be responsible for identifying, assessing and driving commercial opportunities and projects across Flight Operations, and to take ownership for planning, forecasting and reporting for the area.
What You'll Be Doing
- Responsible for providing finance support in respect of a combined cost base of £0.6bn (Pilot salaries £95m, Training £5m, Fuel £452m and Overheads £0.7m)
- Business partnering, primarily with the Director of Flight Operations direct reports and their teams
- To lead the planning, budgeting and forecasting requirements for Flight Operations
- Identify and manage risks and opportunities within remit
- Produce detailed, insightful monthly reporting packs for presentation to senior management
- Support seasonal pricing rounds and subsequent reporting
- Work closely with key stakeholders to drive the realisation of commercial opportunities
- Work with purchasing teams on contract negotiations
- Work closely with the Airline Accounting team regarding the P&L, balance sheet and cash impacts of forecast changes
- Work closely with the MI team to fully utilise the improved provision of MI from all applicable systems
- Lead, coach and motivate a small team
- Drive improvement of processes/controls within area
- Act as area lead on COSO/SFS implementation initiatives
Key Relationships (Internal & External contacts)
- Airline heads of dept Partner/consult/inform
- Airline board directors Partner/consult/inform
- Head of Operational Finance, Airline Partner/consult/inform
- Finance team Team Member/Support
- Reporting team Partner/consult/inform
- Accounting team Partner/consult/inform
What We're Looking For
- A qualified accountant with proven PQE and specifically experience of supporting/partnering commercial teams
- Commercial judgement and ability to influence at senior manager level
- Strong analytical and presentational skills
- Working knowledge of Managing for Value
- Demonstrated capability of building relationships at a senior manager level
- Contact
- Head office
- Posted
- Reference
- TUI2308
Applied
Applied
Your application for ‘Commercial Finance Manager – Flight Operations’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Executive Facilities Hide jobs in this location
C# JAVA Applications Developer
Basic job- Recruiter
- Executive Facilities
- Salary
- From £35,000 to £40,000 per year + Pension,Healthcare, Bonus
- Location
- Wembley
- Job term
- Permanent
- Job hours
- Full time
The Company: Our client is an international company with offices throughout the world supporting manufacturing and distribution systems.
They are now seeking two Application Software Developers with skills in C# and JAVA
Responsibilities
*To develop, test, maintain and support data processing applications for use in the company's production environment
*Software/system design and development of new data processing applications
*Implementation of changes in existing applications due to changes in requirements
*Development of support programs for the existing systems and databases
*Application testing prior to release
*Data analysis
*Troubleshooting
Skills:
Application development - good knowledge of:
*Software architecture, design and development (data processing applications, reports, front ends, databases, other programs)
*Programming languages: C#, Java
*Databases: MS SQL programming
*Knowledge of: WinForms, WCF, WF (advantage), XML, ODBC, ADO.NET, Entity framework, Multi-threading, Multi-tier; Hibernate, Spring, Regular Expressions.
*Source control: Source Safe, team foundation server
*Operating systems: MS Windows platform
*UML
*Very good analytical and mathematical skills
Communication skills: ability to deal with people at all levels
Education and qualification:
Degree in IT/Software, Mathematics or related subject
Excellent opportunity to build your career with this expanding international organisation.
- Contact
- Jon Bolsover
- Posted
- Reference
- JBWY130522
Applied
Your application for ‘C# JAVA Applications Developer’ has been sent
Your application has been successfully sent. Thanks for applying!
Exclude any of the below options from the search results:
Hide this job Hide jobs with titles like this Hide jobs from Executive Facilities Hide jobs in this location
Accounts and Audit Assistant
Basic job- Recruiter
- Executive Facilities
- Salary
- From £23,000 to £27,000 per year + benefits package
- Location
- Reading
- Job term
- Permanent
- Job hours
- Full time
The Company: Our client is a Top 20 firm of chartered accountants who specialise in advising and supporting owner managed businesses. They support over 35,000 businesses around the UK,giving their clients access to a huge amount of business expertise and knowledge.
The position:They are now looking for an enthusiastic Accounts and Audit Assistant. You must be experienced in preparing management accounts and statutory accounts and be able to work on your own. You must be qualified to at least AAT. You will have a clean drivers licence and access to a car, as much of the work will be undertaken on client sites.
The benefits: The firm offers flexible working hours, medical and pension schemes, and a salary in the region of £25-27k. An excellent career opportunity for the right candidate.
- Contact
- Eric Hodges
- Posted
- Reference
- EHRG130517
Applied
Your application for ‘Accounts and Audit Assistant’ has been sent
Your application has been successfully sent. Thanks for applying!