Recruiter

JCA

Salary

Competitive

Location

Portsmouth

Job term

Permanent

Job hours

Full time

At A Glance Based in Port Solent JCA is one of the fastest growing providers of school residential activity holidays.  We are proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun! With 10 centres in the UK, our holidays provide great value and quality and can be tailor-made to suit each group’s requirements. Schools Advisors play a key role in future growth and the individual will be responsible for a specific region of the UK and will be expected to generate new business through direct sales and building new business avenues. What You'll Be Doing To actively sell and recommend with confidence all JCA centers to schools and groups within a targeted environment. Working within a specialist team, part of a small modern call centre, team members are managing all customer enquiries for new and repeat bookings and proactively managing sales leads from customers and business via E-sale methods generated from the website to achieve targets and KPI’s. The role will include: - Selling a wide range of activity holidays to schools and groups specifically concentrating on new business, achieving a minimum outbound call target of 60 calls per day. - Handling all aspects of a booking to provide a seamless, personalised service. - Establish client contacts over the telephone, via email with a view to converting enquiries to sales and initiate follow up procedures within guidelines of the sales process inline with KPI’s. - Using and updating the database to maintain and increase business within your specified area. - Answer queries from clients concerning any aspect of our products prior to booking where necessary. - Follow up all enquiries on a daily basis. - Proactive sales approach to generate bookings. - Complete sales and update reservations system with all data required. - Inform clients of all relevant information prior to booking. - Agree all costings with the client at time of booking. - Achieve & exceed all Key Performance Indicators as communicated by the Sales Manager inline with business objectives. - Manage and achieve the service levels required in accordance with the sales process. - Establish repeat business to aid your personal achievements within the team. - The ability to deliver the very best in sales and customer service. What We're Looking For - Previous experience working within a target based sales environment - The ability and confidence to make a targeted number of daily ‘cold’ calls - Demonstrate the ability to sell products over the phone directly to party leaders from both inbound and outbound calls - The desire to achieve and exceed –self motivator.    - Excellent administrational and communication skills – both written and oral. - A pleasant telephone manner. - Ability to work to and achieve targets. - Ability to work on own initiative and as part of a team in a business critical highly pressurised environment. - Outgoing, lively personality with enthusiasm to succeed. - Knowledge of Microsoft packages. - Ability to work additional hours when required. Hours of Work The Sales Office is open between 08:00 and 17:30 Monday to Friday. This role is full time, however flexibility around school term times/hours is available for the right candidate. What We Can Offer - Competitive salary - Holiday entitlement of 25 days increasing with service to 28 days - Holiday concession purchase - Affinity reward scheme – online discounts on products & services - Late seat and accommodation offers - Childcare vouchers - Cycle to work scheme - In-flight discount of 20% - Foreign exchange discount at TUI retail outlets - Contributory Pension scheme - Career progression opportunities Job Division: Specialist & Activity Location: Port Solent

Recruiter

JCA

Salary

Competitive

Location

Portsmouth

Job term

Permanent

Job hours

Full time

At A Glance
 
Location: Port Solent Office, Portsmouth
 
TUI Specialist & Activity Sector is part of TUI Travel PLC, the world’s leading travel organisation and a FTSE 250 company. Operating across the globe including Europe, Australia, North America and Canada, we don’t rest on our laurels and have ongoing exciting plans for further international expansion and increased profit growth.
 
We’re passionate about being the best and pride ourselves on the unique and diverse range of holiday experiences we offer our customers, from sailing in the Caribbean or trekking in the Himalayas to skiing in the Alps or following the world cup! Our Sector is formed of a collection of individual businesses (with over 100 brands), grouped into 6 divisions; PEAK (comprising of Adventure brands), Sport, Education, Marine, North America Specialist and Specialist Holidays Group (comprising of ski businesses and luxury brands).
The Education division comprises of 38 brands dedicated to worldwide school and university markets, including educational tours, residential activity courses, school and university ski trips, sports tours, expeditions and developmental travel.
 
JCA is one of the fastest growing providers of school residential activity holidays. We are proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun!
 
With 10 centres in the UK, our holidays provide great value and quality and can be tailor-made to suit each group’s requirements.
 
The Schools Assistant will play a key role in the future growth of JCA and the individual will be responsible for the organisation behind the school trips and building key relations with Party Leaders.
 
What You'll Be Doing
 
- Re-booking existing schools/groups on future Activity Trips
- Up dating Travelink and Maximizer (our reservation and CRM system)
- Dealing with all client file administration and telephone queries on confirmation
- Checking special costings to make sure they match up with booking details
- Preparing detailed travel itineraries, group information and requirements
- Developing strong rapports with Operational staff and centre owners
- Liaising with and advising Sales, Operations, Accounts and Quality Services on any changes, additions or relevant information regarding groups travelling.
 
What We're Looking For
 
- Excellent customer service skills
- Ability to forge close relationships with party leaders to ensure they trust that what you advise them is right for their group.
- Excellent administration skills, as the Customer Services Team are responsible for administration for all bookings after confirmed status.
- The position requires meticulous attention to detail and an enthusiastic approach.
- The applicant needs to have commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to remain calm and cope when a problem arises.
- A basic knowledge of Word and Excel is necessary.
- Demonstrate the ability to up sell products over the phone directly to party leaders from both inbound and outbound calls.
- Ability to work well as part of a team in a high pressure business critical environment with a desire to meet and exceed multiple company set targets.
- Outgoing, lively personality with desire to succeed.
- Ability to work additional hours as and when required (however, rarely required).
 
What We Can Offer
 
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Port Solent

Recruiter

TUI Specialist & Activity

Salary

From £10,000 to £60,000 per year

Location

Portsmouth

Job term

Contract

Job hours

Full time

At A Glance
 
A fixed term position until Sept 2013, based in Portsmouth
 
JCA is one of the fastest growing providers of school residential activity holidays. We are proud of our reputation for providing thousands of children every year with an unforgettable experience which promotes safety, personal development and of course, fun!
 
With 6 centres in the UK, our holidays provide great value and quality and can be tailor-made to suit each group’s requirements.
 
You will play a key role in the future growth of JCA and will have responsibility for the organisation behind the school trips. You will build key relations with our centre management team, operational management team & head office team to ensure that our operation on our centres is a seem less one.
 
Within the apprenticeship scheme you will be working towards the NVQ Level 2 Qualification in Customer Service. This will be delivered through our own in-house Apprenticeship assessment team.
 
What You'll Be Doing
- Dealing with all centre administration incoming and outgoing
- Preparing centre documentation
- Processing all expense claims
- Prepare movement of staff on a weekly basis
- Liaising with all departments on any changes, additions or relevant information regarding groups travelling.
- Updating emergency plans
- Achieve Key Performance Indicators inline with business objectives
- Assisting the Operations & Development Manager with administration as required
- Financial recording and purchase orders
- Liaising with Payroll when required
 
What We're Looking For
- Excellent customer service skills
- The desire to achieve and exceed – self motivator
- A pleasant telephone manner
- Ability to work to and achieve targets
- Outgoing, lively personality with enthusiasm to succeed.
- Excellent administration skills,
- The position requires meticulous attention to detail and an enthusiastic approach.
- The applicant needs to have commercial acumen, be adaptable, reliable and flexible, with a responsible attitude and possess the ability to remain calm and cope when a problem arises.
- A basic knowledge of Word and Excel is necessary.
- Ability to work well as part of a team in a high pressure business critical environment with a desire to meet and exceed multiple company set targets.
- Ability to work additional hours as and when required.
- Willingness to learn
 
Job Division: Specialist & Activity
Location: Port Solent