Recruiter

PGL (0)

Salary

From £15,000 to £15,000 per year + pro rata

Location

Ross-on-Wye

Job term

Temporary

Job hours

Full time

Reservations Advisor (Maternity Cover) PGL is the UK's leading provider of residential adventure and study courses for schools and groups. We're looking for a self motivated, dynamic and well organised Reservations Advisor (Maternity Cover) to join our AUK team based within PGL’s Head Office. 

The AUK team effectively manage all administration of group reservations for PGL’s UK Adventure centres, providing a high level of customer service in order to meet customers’ needs and to secure a future rebooking. 



The role would ideally suit someone who is highly organised and enjoys working in a fast-paced and at times pressured environment. Candidates should have previous experience in customer service and are comfortable working within a targeted environment. Your main responsibilities will include: 


• Handling telephone calls, correspondence and all associated administration for schools and group bookings. 


• Supplying the customer with all the information they require regarding their prospective holiday in a timely manner. 


• Providing accurate information about customers to the centre teams and other internal colleagues/departments in a timely manner. 


• Proactively seeking repeat business from existing customers to meet personal and departmental targets. 


• Maintaining accurate records of each booking using the computer based systems and paper files. • Ensuring payments are collected in a timely manner by proactively chasing and administering all payments. 


• Undertaking educational/familiarisation visits to PGL UK centre destinations as and when required. 


• Contributing to the achievement of departmental targets and objectives. 


This is a full time position working 37.5 hours a week from 8:30am – 5:00pm. If you think you have the right skills and commitment to succeed in this role please forward your CV together with a covering letter detailing relevant skills, experience and reasons for applying by clicking “Apply Now”.

Recruiter

TUI Specialist & Activity

Salary

From £35,000 to £38,000 per year

Location

Crawley

Job term

Permanent

Job hours

Full time

Web Sales & Operations Manager
Based in Crawley
As a core member of the Web Sales and Operations Department within SHG, the Web Sales & Operations Manager is responsible for the management of day-to-day web merchandising, content updates and enhancements across the Specialist websites. 
The web channel is a strategically critical route to market and the Web Sales & Operations teams within each location both play a central role as a driver of business success. 
What You'll Be Doing
Key Accountabilities & Responsibilities
1. Support the process of consulting with the business and marketing teams to define online objectives in your location
2. Co-own the commercial performance of the brands aligned to your team, and the planning and delivery of activities designed to support and improve commercial performance
3. Business Liaison
• Working closely with the Head of Web Sales & Operations in your location, coordinate the business liaison activities with the relevant business and marketing stakeholders
• Ensure that for each requirement, as far as possible there is a clear and measurable business objective to be achieved, including any “drop dead dates” where relevant
• Clearly differentiate the requirements into operational/content changes, functional enhancements, conversion optimisation and merchandising changes in order to help with prioritisation 
• Facilitate the prioritisation of requirements across the various brands and websites such that the biggest “bang for buck” is achieved in the shortest space of time, while not neglecting the merchandising and marketing requirements of each brand online
• Maintain good relationships with all relevant business stakeholders in order to better understand the business drivers and rationale for proposed changes coming from the business and marketing teams
4. Planning, management & delivery
• Take ownership of the plan for delivery of changes to each website at your location
• Construct, maintain and clearly communicate the plan for delivery across all websites, managing expectations as required when things change
• Escalate any requirements that become undeliverable due to changes in scope, resource or cost parameters
• Coordinate the activities of the team in your location in order to deliver to expectation
• Ensure the most efficient processes and tools are used to plan and manage the work across the team and the wider business; encourage use of online tools as far as practicable
5. Content & merchandising
• Closely coordinate activities with the Product team (product content), Inventory (pricing and availability) and with Brand Managers (tone of voice) to schedule and release quality commercialised content to the websites, in line with the business’s milestones 
• Keep a watchful eye on changes to the Product offering and ensure the web content is consistent with what’s on sale
• Help define and manage the structure of our content in ALIAS, advising the Product team on the most efficient and effective ways of achieving the required results with our content
• Define and manage the structure of our content in Webadmin.
• Define and manage the process for delivering content to our online affiliates, third parties, working with IT as required
• Seek out opportunities to automate content management for merchandising and reduce the need for hands-on web design and development input
6. Requirements 
• Help capture, define and prioritise requirements for smaller and larger enhancements of the web platform 
7. Take accountability for lower level objective setting, delegation/coordination and delivery for day-to-day online activity in Crawley, including but not limited to:
• Delivery of on-site promotions and merchandising
• Management and accuracy of non-geographic published content (e.g. Sales Centre phone numbers, booking T&Cs)
• Online marketing campaign set up, briefing, delivery of objectives and post-campaign reviews 
• Supporting the Sales Centre and Trade teams in answering day to day web queries 
• Process efficiency
8. Recruit, develop, manage, motivate and inspire a team of online professionals to deliver upon the above 
9. Ensure expertise, experience and best practice is shared across the teams in both locations
What We're Looking For
• 3+ years’ commercial experience working for large B2C or B2B websites, working in multi-disciplinary teams
• Extended knowledge and understanding of all E-Commerce related disciplines including conversion optimisation, management info, web analytics, user experience, online marketing, web project management
• Stakeholder management 
• Experience in managing a team 
• Must have excellent attention to detail and the ability to effectively multi-task
• Delivery to time, budget and quality expectation, across multiple initiatives simultaneously
• Excellent verbal and written communication skills
• Highly flexible, positive and resilient with the ability to be innovative and collaborate.
• Self starter
What We Can Offer
- Competitive salary 
- Holiday entitlement of 25 days increasing with service to 28 days 
- Holiday concession purchase 
- Affinity reward scheme – online discounts on products & services 
- Late seat and accommodation offers 
- Childcare vouchers 
- Cycle to work scheme 
- In-flight discount of 20% 
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Private Medical Cover
- Private Health Insurance
- Career progression opportunities

Recruiter

PGL (0)

Salary

From £86 to £86 per week + free accommodation and meals

Location

France

Job term

Temporary

Job hours

Full time

Job Details
PGL is the UK's leading provider of residential activity holidays and educational study courses for young people. With locations across the UK, France and Spain and more than 400,000 guests enjoying the trip of a lifetime each year, joining the PGL team gives you plenty of access to career development opportunities.
We're looking for fluent French-speakers for this diverse Admin role. If you’d like to do a job away from the usual 9-5 whilst still gaining crucial office based experience for your CV and improve your language skills then this is an excellent opportunity.
As one of our Administrators you will play a key part in the overall organisation of centre life for both guests and staff.
Our centre administrators are vital for the smooth functioning of the centre office. If you are looking for a broad role with plenty of variety, then this role will give you exposure to many different sides of the business whilst giving you the chance to practice your French language skills.
Key Duties
With responsibility for the centre accounts, liaison with local suppliers and running the centre office, you will provide admin support to your Centre Manager and senior team. This could involve timesheets, petty cash, basic HR administration and purchase ordering. At some centres you may also be needed to take on the role of centre driver to run local errands and pick up supplies.
Training
You’ll join the PGL apprenticeship scheme for and an industry-leading package of training, support and qualifications and full training in all PGL’s admin systems will be given. You will also have a full induction to the company, its policies and be given relevant centre training. Throughout the season there will be opportunities to develop your computer skills. There are no age restrictions on our apprenticeship programme.
Package
We offer a competitive wage, paid monthly, a free meal package with on-site accommodation provided, access to training and development opportunities and a free staff uniform that reflects your job role, location and contract length. We will also provide return transport from a UK departure point to your centre in France.
If you feel like this is the perfect opportunity, apply today!
Applicants need to have a UK address, UK NI number and make their way to a UK departure point. Successful applicants are required to undergo an enhanced DBS (Disclosure Barring Service), which PGL will pay for.
You need to possess the legal right to live and work in the UK to be considered for this position. PGL is committed to the principle of equality and diversity. We welcome applicants from all sectors of the community.

Recruiter

Sunsail

Salary

Competitive

Location

United Kingdom

Job term

Permanent

Job hours

Part time

Waterski Instructor
LOCATION: Greece - Club Vounaki

Part of the TUI Travel Group, Sunsail has been perfecting the ideal sailing holiday since 1976.
Sailing is like the way of life for Sunsail. Sunsail Club Vounaki offers something for everyone both on and off the water and is the perfect family holiday escape, especially for those looking to learn something new.  We are passionate about watersports and offer a wide range of water-based activities for all guests, including dinghy sailing and qualifications, waterskiing, windsurfing and kayaking. Our Kid’s Clubs cater for all ages from 4 months to 17 year olds, and our shorebased activities include tennis courts, fitness studio and mountain biking.
Our season starts in April and ends in November. You will need to be available for the full season. However we are happy to accept applications for our reserve list from candidates who will become available during the season.
About the Role
As a Waterski/Wakeboard Instructor you will work alongside a small team to offer formal and informal instruction to all ages and abilities. As part of the Watersports team you will also be required to assist in the daily running of the beach including rigging and de-rigging of craft and safety duties when necessary. 
About You
Requirements: 
BWSF Waterski/Wakeboard Instructor BWSF Ski Boat Driver Award Valid First Aid certificate. Experience in teaching waterskiing/wakeboarding to all ages and abilities Customer Service Skills 
About time you joined us?
Package Includes:
·         All meals are provided
·         Shared accommodation
·         Return flights from the UK
·         Paid Holiday
·         End of season bonus
·         Medical, accident and third party insurance 
·         Uniform
·         Use of equipment
·         Staff training scheme
·         Friends and family discounted holidays
·         Bar discount