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2 exact matches

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Graduate & Experienced Software Developer

Standard job
Recruiter
SDL Solutions Limited
Salary
Competitive + + Excellent Benefits
Location
London
Job term
Permanent
Job hours
Full time

Graduate & Experienced Software Developer

As a specialist IT recruitment agency, we typically recruit outstanding Graduate or Experienced Software Engineers! Do you have a deep passion for software engineering and are you looking for a specialist recruitment agency that specialises in placing top tier candidates?

We are always searching for graduates or experienced engineers who would like to or have experience in contributing to software design/development and have strong analytical or programming skills or exceptional candidates looking for a fresh challenge.

WHO ARE WE LOOKING FOR?
=========================
We are particularly on the lookout for quality candidates with the following skills:
(1) Software engineering related academic background (preferred but not essential),
(2) Design patterns - the ability to contribute to software design discussions at an object or class level, and then implement those designs.
(3) Quality core programming / implementation skills. Rather than being an expert in a particular language (C/C++, Java, C#, .NET, Delphi, FORTRAN, Matlab, Python, Embedded etc) we are interested in working with candidates that know what it takes to write software with all the good qualities like being robust, scalable, thread safe, extensible, reliable, maintainable, etc.

If you are interested in working with us and meeting the top tier academic background we are looking for please send us your updated CV today.
================================
TYPICAL SKILLS WE RECRUIT FOR:
=============================
People with experience in the following areas may be interested in responding to this advert: Agile, scrum, Test driven development, XP, Extreme Programmer, Java, C++, C, C#, .NET, design, Software Engineer, Software Architect, API design, API framework, Software Developer, Programmer, Analyst, Researcher, Associates, Machine Learning, R&D Software Engineer, Web Developer, Web Designer, Frontend / Backend Developer, PHP, Software Architect, AI/Artificial Intelligence, Principal Developer, Software Developer, Embedded Engineer

Graduate & Experienced Software Developer

Contact
Michael Parris
Posted
Reference
SOFT DEV

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Web Sales & Operations Manager

Display job
Recruiter
TUI Specialist & Activity
Salary
From £35,000 to £38,000 per year
Location
Crawley
Job term
Permanent
Job hours
Full time

Web Sales & Operations Manager
Based in Crawley
As a core member of the Web Sales and Operations Department within SHG, the Web Sales & Operations Manager is responsible for the management of day-to-day web merchandising, content updates and enhancements across the Specialist websites. 
The web channel is a strategically critical route to market and the Web Sales & Operations teams within each location both play a central role as a driver of business success. 
What You'll Be Doing
Key Accountabilities & Responsibilities
1. Support the process of consulting with the business and marketing teams to define online objectives in your location
2. Co-own the commercial performance of the brands aligned to your team, and the planning and delivery of activities designed to support and improve commercial performance
3. Business Liaison
• Working closely with the Head of Web Sales & Operations in your location, coordinate the business liaison activities with the relevant business and marketing stakeholders
• Ensure that for each requirement, as far as possible there is a clear and measurable business objective to be achieved, including any “drop dead dates” where relevant
• Clearly differentiate the requirements into operational/content changes, functional enhancements, conversion optimisation and merchandising changes in order to help with prioritisation 
• Facilitate the prioritisation of requirements across the various brands and websites such that the biggest “bang for buck” is achieved in the shortest space of time, while not neglecting the merchandising and marketing requirements of each brand online
• Maintain good relationships with all relevant business stakeholders in order to better understand the business drivers and rationale for proposed changes coming from the business and marketing teams
4. Planning, management & delivery
• Take ownership of the plan for delivery of changes to each website at your location
• Construct, maintain and clearly communicate the plan for delivery across all websites, managing expectations as required when things change
• Escalate any requirements that become undeliverable due to changes in scope, resource or cost parameters
• Coordinate the activities of the team in your location in order to deliver to expectation
• Ensure the most efficient processes and tools are used to plan and manage the work across the team and the wider business; encourage use of online tools as far as practicable
5. Content & merchandising
• Closely coordinate activities with the Product team (product content), Inventory (pricing and availability) and with Brand Managers (tone of voice) to schedule and release quality commercialised content to the websites, in line with the business’s milestones 
• Keep a watchful eye on changes to the Product offering and ensure the web content is consistent with what’s on sale
• Help define and manage the structure of our content in ALIAS, advising the Product team on the most efficient and effective ways of achieving the required results with our content
• Define and manage the structure of our content in Webadmin.
• Define and manage the process for delivering content to our online affiliates, third parties, working with IT as required
• Seek out opportunities to automate content management for merchandising and reduce the need for hands-on web design and development input
6. Requirements 
• Help capture, define and prioritise requirements for smaller and larger enhancements of the web platform 
7. Take accountability for lower level objective setting, delegation/coordination and delivery for day-to-day online activity in Crawley, including but not limited to:
• Delivery of on-site promotions and merchandising
• Management and accuracy of non-geographic published content (e.g. Sales Centre phone numbers, booking T&Cs)
• Online marketing campaign set up, briefing, delivery of objectives and post-campaign reviews 
• Supporting the Sales Centre and Trade teams in answering day to day web queries 
• Process efficiency
8. Recruit, develop, manage, motivate and inspire a team of online professionals to deliver upon the above 
9. Ensure expertise, experience and best practice is shared across the teams in both locations
What We're Looking For
• 3+ years’ commercial experience working for large B2C or B2B websites, working in multi-disciplinary teams
• Extended knowledge and understanding of all E-Commerce related disciplines including conversion optimisation, management info, web analytics, user experience, online marketing, web project management
• Stakeholder management 
• Experience in managing a team 
• Must have excellent attention to detail and the ability to effectively multi-task
• Delivery to time, budget and quality expectation, across multiple initiatives simultaneously
• Excellent verbal and written communication skills
• Highly flexible, positive and resilient with the ability to be innovative and collaborate.
• Self starter
What We Can Offer
- Competitive salary 
- Holiday entitlement of 25 days increasing with service to 28 days 
- Holiday concession purchase 
- Affinity reward scheme – online discounts on products & services 
- Late seat and accommodation offers 
- Childcare vouchers 
- Cycle to work scheme 
- In-flight discount of 20% 
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Private Medical Cover
- Private Health Insurance
- Career progression opportunities

Contact
Sunsail
Posted
Reference
SB753

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Web Developer - Kingston

Display job
Recruiter
TUI Graduate
Salary
Competitive
Location
Kingston upon Thames
Job term
Permanent
Job hours
Full time

At A Glance
 
Based in Kingston
 
The purpose of this role is to:
- Deliver robust, reliable, well optimised high converting sites
- Use technology to ensure smooth customer journey
- Own system integration to ensure all platforms communicate effectively
- Ensures all work adheres to coding standards, is well documented and all changes are tracked
- Work as the in-house Drupal champion for the University Plus business cluster
- Explain technical issues clearly to non-technical colleagues
 
What You'll Be Doing
- Development and build of new websites and portals using the Drupal CMS
- Work with Design resource to deliver highly optimised sites that convert visitors to leads/bookers
- Own front end development projects and support Design resource
- Own all back end development including system integration through Web Services and XML
- Support, maintain and administer all existing websites, online accounts and booking system
- Work closely with the Ecommerce Manager/Head of Ecommerce to ensure web developments are delivered effectively and within timescales and budgets
- Deliver website optimisation projects through testing tools
- Extend and add functionality to the sites through new development and plug ins
- Use Drupal 7 to deliver device responsive sites
- Monitor all sites to ensure high site speed and optimised performance
- Proactively assist in project planning phase to ensure plans are realistic and delivered on time
- Work with the Port Solent Web Development team to deliver larger scale Drupal web projects
- Maintain a strong understanding of the Drupal CMS to ensure we maximise the capability of the system
- Ensure appropriate testing is in place before and after changes are made
- Implement tracking and analytics on the websites to ensure user activity can be analysed and monitored
- Understand the importance of accessibility, search engine optimisation and usability in web development
- Monitor competitor and other websites and suggest initiatives accordingly
- Ensure all coding adheres to web standards
- Manage and use Linux, Apache and MySQL in conjunction with hosting suppliers
- Ensure all work is well documented
- Use revision control systems (GitHub) to ensure all work is tracked
 
What We're Looking For
- Proven experience of working within a similar development role
- Strong understanding and knowledge of the Drupal CMS
- Strong knowledge of HTML, CSS and programming within web environments.
- Extensive PHP and MySQL experience
- Keen to learn and use online research to further personal knowledge
- Good general IT knowledge
- Good communicator
- Confident and efficient at dealing with outside suppliers
- Proactive, motivated and a self-starter
- Lateral and analytical thinker
- Excellent attention to detail
- Good team player
 
The Individual
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Kingston

Contact
Graduate
Posted
Reference
UNI0

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Java Front End Developer–Web Services–London

Standard job
Recruiter
Hatstand Ltd
Salary
From £30,000 to £40,000 per year
Location
London
Job term
Permanent
Job hours
Full time

Java Front End Developer – Web Services – London – Investment Banking

Hatstand is a global financial IT consultancy with a focus on trading systems, connectivity, data management and the impact of regulatory change. We work with clients in international financial centres in Europe, North America and Asia Pacific. We run a talent development programme in conjunction with leading investment banks and global financial services companies which is aimed at recent graduates with 1-5 years of work experience.

We are particularly interested in Java Web Developers with solid Java skills join a global organisation. You will be working as part of a development team focused on fast delivery of enterprise wide solutions, making best use of web services like REST or SOAP. .

We need you to have experience of developing complex large scale web applications. Ideally you will have experience of most of the following:

• Java
• Experience in web service development using SOAP, Apache AXIS, Websphere, Eclipse ,Swing
• Experience of Spring and Hibernate
• Proficiency in Oracle database systems PL/SQL, SQL
• Experience of working in an Agile environment

You will be expected to proactively work through all aspects of the project lifecycle, performing technical analysis, estimation, design, development, unit testing and system testing in order to produce high quality deliverables. You will also be expected to help the team improve development tools to increase efficiency.

The interview process will focus upon programming fundamentals, technical skills and competencies, though we will also look for a good general knowledge of the economy and the role of financial services. You do not have to have domain experience as training will be provided where necessary during the course of the role.

You must have the legal right to work in the UK from the date of commencement.

Contact
Helen Highet
Posted
Reference
HGB 6

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Web Sales & Operations Senior Executive - Surbiton

Display job
Recruiter
TUI Specialist & Activity
Salary
Competitive
Location
Surbiton Hill
Job term
Permanent
Job hours
Full time

At A Glance Based in Surbiton. We are currently recruiting a Web Sales & Operations Senior Executive for the Specialist Holiday Group sector. SHG is part of TUI Travel PLC Specialist & Activity Sector. Involved in a range of smaller scale e-commerce tasks and activities, the Web Sales and Operations Senior Executive will be responsible alongside the Head of Web Sales and Operations for the day to day management across the Crystal websites. They will be involved in all brands within TUI Ski and are expected to push the boundaries of what is achievable. We’re looking for someone with passion and drive for both skiing and online that aspires to be in a management role within 6-12 months. The online channel is a strategically critical route to market and the Web Sales & Operations team is central to its growth as a driver of business success.
What You'll Be Doing 1. Business As Usual Planning - Be the go to person for all online queries and questions - Take ownership of the day to day planning/running of website releases including co-ordination of team activities - Facilitate the prioritisation of requirements across the various brands and websites - Communicate online developments with relevant business stakeholders and other relevant departments - Manage expectations throughout the business - Looks to improve processes - Produce weekly & monthly trading reports 2. Website Development & Design - Have a passion for technology - Ensure for every development there is a clear objective that can be measured - Attend weekly prioritisation meetings - Provide functional specifications for web developments when required - Manage developments to be customer centric and look for the best possible user experience - Work with the content team to ensure website showcases all products & brands to the best of their ability 3. Sales/Marketing/Commercial - Have a passion for sales on and off line - Support all departments with answering any web queries - Establish good relationships with key stakeholders to get a better understanding of commercial/business drivers for online developments - Co-own the performance of web sales alongside the Head of Web Sales and Operations/Rest of the Business and suggest ways to improve conversion. - Work closely with the offline marketing team to ensure websites are always on brand - Constantly review the websites and look for new ways to improve the conversion - Attend weekly campaign meetings - Work closely with the Web Performance Manager to understand common user struggles / where the best potential conversion optimisation can be carried out 4. Product/Inventory - Have a passion for understanding systems - Work with product to ensure website content is up to date - Ensure when new products are considered web is involved in the initial setup - Work with inventory to ensure any new products will be bookable online 5. Testing - Ensure websites works across all supported browsers for all future developments - Work with the Head of Web Sales & Operations to ensure all developments are tested before sign off - Communicating testing schedules with relevant departments 6. Key relationships - Web Sales and Operations - Sales - Commercial - Product - Inventory - Marketing - Web Development What We're Looking For - 2+ years’ commercial experience working for large B2C or B2B websites, working in multi-disciplinary teams - Knowledge and understanding of all E-Commerce related disciplines including conversion optimisation, management info, web analytics, user experience, online marketing, web project management - Passion for technology - Pass for skiing - People person - Excellent organisation skills - Ability to multi-task - Excellent verbal and written communication skills - Self starter What We Can Offer - Competitive salary - Holiday entitlement of 25 days increasing with service to 28 days - Holiday concession purchase - Affinity reward scheme – online discounts on products & services - Late seat and accommodation offers - Childcare vouchers - Cycle to work scheme - In-flight discount of 20% - Foreign exchange discount at TUI retail outlets - Contributory Pension scheme - Career progression opportunities Job Division: Specialist & Activity Location: Surbiton

Contact
Specialist & Activity
Posted
Reference
SB683

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Web Analyst - Crawley/ Surbiton

Display job
Recruiter
TUI Specialist & Activity
Salary
From £30,000 to £30,000 per year
Location
Crawley
Job term
Permanent
Job hours
Full time

Web Analyst - Crawley/ Surbiton

Based in Crawley/ Surbiton
The Web Analyst will promote the understanding of customer behaviour on the SHG Ski and Lakes websites and help to identify areas where improvements in the online experience can be made. Using several different analysis tools including Adobe SiteCatalyst and Tealeaf, you will identify customer behaviour patterns and make recommendations for enhancements or areas to be tested. 
The web channel is a strategically critical route to market and the Web Sales & Operations teams within each location both play a central role as a driver of business success. 
What You'll Be Doing
1. Reporting Commercial Performance & Error Analysis
• Work with Finance and Commercial teams to ensure that web analytics are reported in line with business analytics 
• Produce automated weekly, monthly reports (Excel, BI tools, Clickstream analytics) and ad hoc reporting as required by the business.
• Deliver error reporting and analysis.
• Establish “dashboard” style online reporting from a range of different data sources for senior management team in the areas of acquisition, conversion and retention
• Put in place merchandising campaign analysis, feeding back to the business on performance post-campaign.
• Be the business owner and technical expert for our analytics tools & tags (Adobe SiteCatalyst) and point of audit for web data to ensure accuracy.
• Regularly audit tracking tags and parameter implementations for data capture accuracy.
• Specify and recommend improvements to tracking to fit with business requirements; co-ordinate delivery of these changes with IT (and external agencies, where required).
• Consolidate data and validate against other business sources
• Support the Sales Centre and Trade teams in answering day to day web queries 
2. Conversion optimisation
• Support the Conversion Specialist and Web Performance Manager to deliver a conversion optimisation programme.
• Help establish A/B and multivariate testing process, working with the Conversion Specialist and Web Performance Manager
• Identify areas of the websites which are underperforming and make recommendations for test plans
• Establish a web analytics forum with key commercial stakeholders from across the business to encourage take up of analytics tools and also to better understand business drivers
• Undertake website behaviour and customer experience analysis.
• Identify and prioritise opportunities for conversion and retention improvement within the online proposition
• Contribute data-driven rationales to define changes to our websites 
What We're Looking For
• 2+ years experience in a B2C E-Commerce environment.
• 2 years working with standard clickstream analysis tools: Adobe SiteCatalyst (desirable), Google Analytics, WebTrends, CoreMetrics etc.
• 3-5 years experience in using the Microsoft Office suite with very strong Excel skills.
• Experience in advanced web analytics methodologies such as experimentation and testing, competitive analysis, surveys and market research.
• Excellent communication skills and ability to interact with all levels of management, end users and technical resources.
• Expertise with Business Intelligence tools, such as Business Objects, Cognos etc, including ability to tune SQL queries
• Experience of A/B and multivariate testing in a B2C environment & demonstrable conversion optimisation skills an advantage.
• Exposure to project management skills, business process redesign principles, tools and techniques a plus.
• Highly numerate and commercially aware
• Fully reliable with high attention to detail
• Bachelor’s degree desirable
What We Can Offer
• Competitive salary 
• Holiday entitlement of 25 days increasing with service to 28 days 
• Holiday concession purchase 
• Affinity reward scheme – online discounts on products & services 
• Late seat and accommodation offers 
• Childcare vouchers 
• Cycle to work scheme 
• In-flight discount of 20% 
• Foreign exchange discount at TUI retail outlets
• Contributory Pension scheme
• Career progression opportunities

Contact
Tui Travel PLC
Posted
Reference
SB812

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Business Design Analyst SGBD0432

Basic job
Recruiter
Blue Octopus Recruitment Ltd
Salary
Competitive + Competitive Salary
Location
Binley and Willenhall
Job term
Permanent
Job hours
Full time

Business Design Analyst SGBD0432
Binley, Coventry
Competitive Salary

Our client is the leading supplier of timber and building materials to the trade. Some of the industry’s most respected names are part of them and collectively they serve the building, home improvement, renovation and sustainable markets.

Sustainability underpins their entire corporate responsibility policy. Successful sustainable development involves balancing the social, environmental and economic factors. They are dedicated to achieving a more sustainable building materials supplier, something they are constantly striving to achieve.

As a Business Design Analyst, you will support the Business Design Manager in the development and implementation of the Replacement Trading System across the Group. Assisting in the development of documentation, specification and build stage of the Replacement Trading System, your key activities will include;

• Facilitating and actively participating in workshops, with key stakeholders and external service providers covering the job holders allocated business areas and working towards the specification of the Replacement Trading System.
• Ensuring that the output of the workshops reflects the businesses future requirements.
• Working with both internal and external parties to ensure that specifications produced reflect workshop decisions and output.
• Assisting the change management processes and communication of the Replacement Trading System project across the brands.
• Support the business during the system deployment. This will require a high degree of intuition and a ‘hands-on’ approach.
• Tracking and monitoring of the budget for the business areas allocated.

To be successful, you will have commercial awareness and the knowledge of at least one business functional area. Confident with working across the organisation, and in group situations, you will be both a team player and able to work on your own initiative. Excellent numeracy skills are a prerequisite for this role and experience in Microsoft Office applications is necessary. A high level of literacy will enable you to comprehend detailed documents and articulate complex topics. Some experience in project management or process modelling would be an advantage but not essential.

They also welcome applications from recent graduates looking to begin a long and fulfilling career with Europe’s leading distributor of building materials.

This is a Blue Octopus Recruitment Ltd vacancy who are operating as an employment agency. Once you have clicked to apply for this vacancy, we will then send you more information on the role including a copy of the application form via email.

Contact
Blue Octopus Team
Posted
Reference
SGBD0432

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Lecturer in Interactive Media & Games Design

Basic job
Recruiter
Recruitment21
Salary
Competitive
Location
Northamptonshire
Job term
Permanent
Job hours
Full time

Lecturer in Interactive Media & Games Design
Salary Range £18,429 - £33,323 per annum

37 hours per week

We require a Lecturer in Interactive Media & Games Design, based mainly
at our Wellingborough campus, the role will involve planning, teaching and assessing on BTEC Interactive Media courses under the guidance of our existing Media team and Programme Co-ordinator. There will be a specific focus on Games Design, Marketing and developing Social Media skills.

About the College

Tresham is a highly successful Further Education College in Northamptonshire with an ambitious vision to diversify and seize potential opportunities within the wider education sector. With their brand new campus in Corby, which opened in September 2011, along with their key sites in Kettering, Wellingborough and Silverstone, the future looks bright.

Overview of the post:

You will develop an exciting new curriculum to ensure recruitment, retention, success and achievement meet target and develop content on the VLE and appropriate social media platforms to promote the course. You will plan Schemes of Work, new assignments, Internal Verification processes and Assessment Schedules and work effectively within a team of lecturers and a technician to ensure that this new provision in the School of Creative Arts
& Media enhances the current range of creative and technical courses. The successful candidate will work closely with the Head of School and the Programme Co-ordinators to ensure the new team works in co-operation with existing teams.

You will have a good all round level of education to include Maths and English to GCSE (Grade A – C) or equivalent level (level 2). You will also hold a degree (or equivalent level qualification) in Interactive Media or Games Design and a PGCE or certificate in education teaching qualification (or be prepared to take this in parallel with the job). You will be able to plan and deliver Interactive Media classes with a focus on Games Design and Social Media applications and have a good understanding of industry standard Games Design software and Social Media applications.

Further details can be found in the job description

An Enhanced CRB disclosure will be required and applicants must divulge any previous criminal records.

Closing date for applications: Thursday 30th May 2013

Interviews will be held on: Thursday 13th June 2013

Reference: R000043

We only accept on-line applications, which are available via our website at www.tresham.ac.uk, although in exceptional circumstances alternative arrangements can be discussed by contacting [contact details removed] .

NO AGENCIES

Contact
Recruitment 21
Posted
Reference
TRE 275

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UX Researcher - Crawley Offices

Display job
Recruiter
TUI Specialist & Activity
Salary
Competitive
Location
Crawley
Job term
Permanent
Job hours
Full time

At A Glance
 
Based in Surbiton or Crawley
 
The UX Researcher role is to understand our customers better than they understand themselves. The UX Researcher will be involved in a range of multi-channel projects and activity with a specific focus for online e-commerce. They will be involved in all brands within Specialist Holidays Group and responsible for providing the wider team with customer insights to steer future developments.
 
Online channels are strategically critical routes to market and the UX Research team within the MCS division plays an important role in understanding customer requirements, providing design recommendation, and giving strategic insight across the business to deliver measurable success.
What You'll Be Doing
 
1. Overall activities
- Help estimate UX research timescales for projects and ensure that research tasks are completed on time.
- Troubleshoot and provide appropriate solutions if and when problems occur.
- Maintain a highly organised level of working standard
- Assist in producing/maintaining personas for each brand, reflecting their respective audiences
 
2. Formative research
- Facilitate workshops and focus groups for understanding customer needs and testing concepts.
- Carry out depth interviews
- Conduct surveys and analyse results
- Conduct secondary research to compliment primary work
- Keep up to date on wider behavioural trends, not limited to web site usage
- Present findings and insights to the wider team and business stakeholders
 
3. Testing
- Work with Web Analysts to gain a complete picture of customer behaviour and identify areas of weakness
- Define tasks, write scripts, and moderate usability testing. Carry out remote testing where appropriate
- Debrief the team with objective and actionable points
- Recommend and prioritise areas of focus
 
4. Design support
- Work with UX Designers to develop mental models and map out customer journeys
- Contribute to the brainstorming and idea generation around tackling UX weaknesses
- Understanding of design practices and UX
 
5. Benchmarking
- Stay current with UX best practices and methodologies.
- Regularly monitor developments in e-Commerce, web interactivity and competitor websites and recommend enhancements to TUI Travel’s Web Platform
- Regularly review what competitors are offering and how they tackle similar issues
- Build your own knowledge of latest web technologies and user centred design through online and offline reading, attending events and sharing knowledge with the other web teams around the business
 
6. Key relationships
- UX Research Lead
- Head of UX
- UX team
- Web Analysts
What We're Looking For
- 2+ years solid, demonstrable experience of applying human factors methodologies
- Bachelor’s degree or higher in Human Factors, ergonomics, cognitive psychology, usability, anthropology, design or equivalent field
- A demonstrated understanding of both qualitative and quantitative methods is preferable
- Excellent observation skills and attention to detail
- Exceptional written and oral communications skills; an ability to analyse results and provide a quick turnaround giving relevant feedback to UX team within an Agile framework
- Experience in testing for other digital channels (e.g. mobile, iTV, kiosks beneficial)
- Autonomous; someone with an ability to work well independently as well as within groups
 
What We Can Offer
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Crawley Offices
 

Contact
Specialist & Activity
Posted
Reference
SB748

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UX Researcher - Crawley Offices

Display job
Recruiter
TUI Specialist & Activity
Salary
Competitive
Location
Crawley
Job term
Permanent
Job hours
Full time

At A Glance
 
Based in Surbiton or Crawley
 
The UX Researcher role is to understand our customers better than they understand themselves. The UX Researcher will be involved in a range of multi-channel projects and activity with a specific focus for online e-commerce. They will be involved in all brands within Specialist Holidays Group and responsible for providing the wider team with customer insights to steer future developments.
 
Online channels are strategically critical routes to market and the UX Research team within the MCS division plays an important role in understanding customer requirements, providing design recommendation, and giving strategic insight across the business to deliver measurable success.
What You'll Be Doing
 
1. Overall activities
- Help estimate UX research timescales for projects and ensure that research tasks are completed on time.
- Troubleshoot and provide appropriate solutions if and when problems occur.
- Maintain a highly organised level of working standard
- Assist in producing/maintaining personas for each brand, reflecting their respective audiences
 
2. Formative research
- Facilitate workshops and focus groups for understanding customer needs and testing concepts.
- Carry out depth interviews
- Conduct surveys and analyse results
- Conduct secondary research to compliment primary work
- Keep up to date on wider behavioural trends, not limited to web site usage
- Present findings and insights to the wider team and business stakeholders
 
3. Testing
- Work with Web Analysts to gain a complete picture of customer behaviour and identify areas of weakness
- Define tasks, write scripts, and moderate usability testing. Carry out remote testing where appropriate
- Debrief the team with objective and actionable points
- Recommend and prioritise areas of focus
 
4. Design support
- Work with UX Designers to develop mental models and map out customer journeys
- Contribute to the brainstorming and idea generation around tackling UX weaknesses
- Understanding of design practices and UX
 
5. Benchmarking
- Stay current with UX best practices and methodologies.
- Regularly monitor developments in e-Commerce, web interactivity and competitor websites and recommend enhancements to TUI Travel’s Web Platform
- Regularly review what competitors are offering and how they tackle similar issues
- Build your own knowledge of latest web technologies and user centred design through online and offline reading, attending events and sharing knowledge with the other web teams around the business
 
6. Key relationships
- UX Research Lead
- Head of UX
- UX team
- Web Analysts
What We're Looking For
- 2+ years solid, demonstrable experience of applying human factors methodologies
- Bachelor’s degree or higher in Human Factors, ergonomics, cognitive psychology, usability, anthropology, design or equivalent field
- A demonstrated understanding of both qualitative and quantitative methods is preferable
- Excellent observation skills and attention to detail
- Exceptional written and oral communications skills; an ability to analyse results and provide a quick turnaround giving relevant feedback to UX team within an Agile framework
- Experience in testing for other digital channels (e.g. mobile, iTV, kiosks beneficial)
- Autonomous; someone with an ability to work well independently as well as within groups
 
What We Can Offer
- Competitive salary
- Holiday entitlement of 25 days increasing with service to 28 days
- Holiday concession purchase
- Affinity reward scheme – online discounts on products & services
- Late seat and accommodation offers
- Childcare vouchers
- Cycle to work scheme
- In-flight discount of 20%
- Foreign exchange discount at TUI retail outlets
- Contributory Pension scheme
- Career progression opportunities
 
Job Division: Specialist & Activity
Location: Crawley Offices
 

Contact
Specialist & Activity
Posted
Reference
SB748

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